performance evaluation - e-governance

The United States Agency for International Development in Bosnia and Herzegovina (USAID/BiH)-funded E-Governance Activity in Bosnia and Herzegovina (E-Governance) is a $10.5 million, 5-year Activity running from April 1, 2020, through March 31, 2025, implemented by Millennium Partners Consulting LLC. This midterm performance evaluation, conducted by USAID/BiH’s Monitoring and Evaluation Support Activity (MEASURE II), examines the Activity’s implementation and progress toward contractual objectives. The purpose of this report was to inform USAID/BiH’s decision making for the remainder of the Activity, including any potential adaptations that need to be made to achieve the Activity’s expected results and inform the design of possible follow-on Activities. This midterm performance evaluation was based on data collected in February (and updated with information provided in E-Governance March and June newsletters) 2024 and assessed E-Governance’s performance during more than 4 years of its implementation, with a particular focus on the design, development, and implementation of software solutions for selected government institutions in BiH at the state, entity, and local level.

The findings indicate that E-Governance achieved mixed results in software implementation while facing numerous contextual challenges. With several successes in the legislative and regulatory domain, E-Governance laid the foundation for future interventions in the e-governance sector. The evaluation of E-Governance established that e-signatures and electronic documents have sufficient legal standing and are already being used and recognized in BiH.

For the purposes of planning future USAID/BiH interventions, the evaluation also identified possible alternatives to the conservative approach of amending numerous laws across all governance levels to enable the introduction of e-services.

The evaluation team (ET) recommends that USAID/BiH remain engaged in the e-governance sector by scaling up E-Governance’s software solutions with a continued focus on anticorruption issues. USAID/BiH should also seize the opportunity to support the government’s emerging focus on digitalization processes in the Federation of Bosnia and Herzegovina (FBiH). In addition, E-Governance can still act rapidly to support partner institutions in their transition to digital operations, as well as to help public administrations on all levels achieve a breakthrough by transitioning from paper-based recordkeeping, as the latest legal reforms, assisted by E-Governance, made possible.

The final report is available below:

Click on the image above to download the report

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The contents of the page are the sole responsibility of the editor and do not necessarily reflect the views of USAID or the United States Government.”

This web site is made possible by the support of the American People through the United States Agency for International Development (USAID). The contents of the page are the sole responsibility of the editor and do not necessarily reflect the views of USAID or the United States Government.”